2018 : Performance Time Evaluation of Domestic Container Terminal Using Process Mining and PERT

Prof. Drs. Ec. Ir. Riyanarto Sarno M.Sc Ph.D

Abstract

Excellent Service is one of the goals of the company which is always leveled and maintained. One of the performance assessments the main service of a terminal is how fast the loading and unloading process. Evaluation of loading and unloading analyzes the number of cranes unload or load in hours, which is usually called Crane Box Hour (CBH). The performance evaluation especially the loading and unloading analyzes each process and the recorded event log in Terminal Operating System (TOS) system. Optimizing the service time is carried out by analyzing the event log using Alpha ++ and PERT Algorithms. It was shown that the problem (bottleneck) occurred clearly, and was visualized to evaluate the Critical Path.