2018 : REPAIR AND REPLACEMENT STRATEGY FOR OPTIMIZING COST AND TIME OF WARRANTY PROCESS

Prof. Drs. Ec. Ir. Riyanarto Sarno M.Sc Ph.D


Abstract

The warranty process is how to serve the customer after buying the products we sell. usually the warranty process is done when customers experience complaints or damage to our products. in the warranty process there are two decisions that the company will make to handle the process. The two decisions are to do a repair or replace. Repair process or replace each-each has advantages and disadvantages. The advantages and disadvantages include the time and expenses that are charged to the company. In this research, used integer programming method to perform optimization in choosing repair or replace. Integer programming is one part of linear programming. the difference is, integer programming only produces decision variables in whole numbers. decision variables that are generated by using integer programming method can generate a decision to perform repair or replace. In this study, the …