2012 : Residential COnstomer Satisfaction fot Water Supply in Malang City of East Java

Prof. Ir. Endang Titi Sunarti BD M.Arch., Ph.D


The objective of this study was to determine the influence factors in water supply and demand in the Malang City, East Java Indonesia. This study evaluated satisfaction in domestic water consumption. Evaluativedescriptive-analysis using Importance Performance Analysis in order to describe the condition of Malang water supply system and the satisfaction of consumers in water consumption. The results showed that the Local Water Supply Company of Malang city had been able to serve customers of water with compliance to physical quality and quantity. Meanwhile improvement of color and flow rate in dry season should be conducted to increase water supply performance.